In my most recent Medical Manners podcast episode, I sat down with someone who has taught me a lot about what makes a great healthcare team— Yoli Perez , a talented and dedicated medical assistant I used to work with. Yoli reminded me of something I’ve believed for years: If you want your medical practice to thrive, ask your medical assistants, nurses, and front desk staff what could be changed or improved. They see the workflow, patient interactions, and system breakdowns

Empathy is often talked about as if it’s an innate trait—something you either have or you don’t. But in reality, empathy is a skill. And the good news? It’s one that’s easy to learn and apply when you understand the formula. Empathy is the ability to understand and share the emotions of another person. So , to show empathy in healthcare, you simply need to do two things: 1) Show your patients that you understand their emotions. 2) Take action to share in those emotions. That

As healthcare providers, we ask patients about their symptoms, their medications, and their family history—but how often do we ask about...

Recently, I had the privilege of interviewing my dear friend and mentor, Dr. Dan Linford, on the Medical Manners podcast. Dan is now a...

In a recent episode of the Medical Manners podcast, I had the pleasure of speaking with Hannah Belnap-Gunn, PA-C, about an important yet...

I recently had the privilege of interviewing Sharla Sintyl on the Medical Manners podcast. Her story is powerful—her son suffered severe...

At just six years old, Peter Gibson faced a life-altering cancer diagnosis in the midst of a global pandemic, catapulting his family into...

How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions I'll let you in on a little secret. Empathy is...